pRIVACY policy.

The Mysa Motel is committed to ensuring your Personal Information is protected. We manage your Personal Information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

By accessing and using our website, accommodation, services, and products you agree to this Privacy Policy.

This Privacy Policy applies to the collection, storage, use and disclosure by us of your Personal Information, and to how you may access your Personal Information kept by us or how you may make a privacy complaint.

The information we collect about you:

The Mysa Motel will only collect and hold Personal Information about you that is reasonably necessary to undertake our business activities and functions, or as otherwise permitted by law.

‘Personal Information’ refers to any information or opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and include your name, address, contact number, email address, contact details, photographic identification, passport, and visa information.

How we collect Personal Information:

We will collect Personal Information about you in a variety of ways, including when you interact and transact with us. This includes:

·       Booking a room, or when you participate in a promotion, competition, or survey, or when you complete forms such as a reservation form or guest feedback form.

·       Visiting our website or contacting us with a query or request from publicly available sources of information (including, but not limited to, social media sites).

·       From third parties (including our related corporate, business partners and service providers, credit reporting bodies, credit providers, government agencies, travel agents, tour operators, internet booking agents, travel aggregators, employers, airlines and your representatives).

·       And when otherwise legally authorised or required to do so.

How we use your Personal Information:

We use and disclose your Personal Information for the purposes for which the information is collected, including (but not limited to) managing your stay at The Mysa Motel, including tailoring our accommodation, products and services to your specific requirements and interests. Providing, delivering, and charging you for hotel accommodation and other products and services (including processing a booking or reservation that you have made with us). Assisting with, or responding to, your queries. Providing for the safety and security of staff, guests, and other visitors. Administering, improving, and managing our hotel accommodation, products, and services. Fulfilling our contractual obligations to you and assisting third parties involved in your travel arrangements. Verifying your identity. 

We do not sell or trade Personal Information, however, we may disclose Personal Information to Third Party Providers, and they may in turn provide us with Personal Information collected from you. We will not otherwise use or disclose your Personal Information unless the use or disclosure is authorised under the Privacy Act.

Marketing Communications: 

From time to time, we will send you relevant information and emails regarding products and services that you have previously registered your interest in. If you are receiving promotional information from The Mysa Motel and do not wish to receive this information any longer, you may unsubscribe at any time. All electronic communications we send to you for direct marketing purposes will include an “unsubscribe” link which enables you to opt out of receiving any future direct marketing correspondence or you can contact us by writing to hello@themysamotel.com.

Data Storage and Security:

 We will take such steps as are reasonable to protect your Personal Information from unauthorised access or use, misuses, loss, modification, or authorised disclosure, and to ensure that the Personal Information we hold about you is accurate, complete, and up to date. We also maintain computer and network security with software protection and other systems such as user identifiers and passwords to control access to computer systems. In addition, our employees are obliged to respect the confidentiality of any Personal Information held by The Mysa Motel. Personal Information will be de-identified or destroyed when no longer required by us. However, to the extent permitted by law, we will not be held responsible for events arising from unauthorised access to your Personal Information. We encourage you to play an important role in keeping your personal information secure.

Links to Other Websites:

Our website may provide links to external or third-party websites. These linked websites are not under our control or supervision, and we are not responsible for the content contained therein or the conduct of those third parties linked to our website. Before disclosing your Personal Information on any other website, we advise you to examine the privacy policies of these third parties and terms and conditions of their websites.

This Privacy Policy applies only to the information we collect on our site.

Access to and updating your Personal Information:

Subject to some exceptions provided by law, you have the right to access your Personal Information. If you want to enquire about or access any Personal Information we may have about you, you can do so contacting us by writing to hello@themysamotel.com. We will use our reasonable endeavours to keep Personal Information that we collect about you accurate, up-to-date and complete. Where it is appropriate to do so, this may include correcting your Personal Information. You should notify us in writing in the event your Personal Information changes.

Cookies:

 We collect cookie information when you visit our website. A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to enable us to identify you as a return user and personalise and enhance your experience and use of our site and help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate.

Cookie information is used in aggregated form – we do not use it to identify you as an individual. However, if you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. However, if you block them, you will not be able to use all the features of our websites, and this may affect the functionality of our website.

Complaints:

If you have any complaints or issues you wish to raise with us regarding the way we have handled your Personal Information or would like to discuss any issues about our Privacy Policy, please contact us directly by email hello@themysamotel.com. Please provide us with full details of your complaint and any supporting documentation.

We will respond to you within a reasonable period to acknowledge your complaint and inform you of the next steps we will take in resolving your complaint.

If you are unhappy with a response that you have received from us, you may direct your complaint to the Office of the Australian Information Commissioner.